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Customer Service Representative

Tahlequah, OK


  • Posted at C3/CustomerContactChannels
  • Posted in Tahlequah, OK
  • Posted on August 10, 2017

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Job Description

Company Overview

C3 is a global provider of contact center services for corporations who view customer care as a strong component of their growth and brand development strategies.  C3 builds solid partnerships with its clients based on mutually determined business objectives.  Our service offering includes contact center services, web services, data analysis, back office solutions and consulting services.  Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry. Consistency across our centers, regardless of geography, is at the core of our operating philosophy. 

Position Purpose:  The Customer Service Representative will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs.  Associates will provide callers with thorough service that builds relationships, resolves issues and increases overall trust and satisfaction in client’s products and services.

Reports to: Operations Supervisor

FSLA Status: Non-Exempt

Job Responsibilities

  1. Resolve customer inquiries in a timely, professional and accurate manner
  2. Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above
  3. Monitor desk backlog and file aging to ensure all inquiries are researched and responded to according to department guidelines
  4. Prepare an accurate & professional written response to the customer through e-mail or letter; some telephone contact required, as well
  5. Ability to utilize and navigate multiple systems simultaneously
  6. Be dependable and meet all attendance requirements
  7. Meet or exceed company and client performance metrics
  8. Maintain a balance between company policy and client benefit in decision making
  9. Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
  10. Responsible for call disposition, email correspondence or compiling and generating reports as required
  11. Ability to accept and embrace changes within the current business environment

Qualifications

  1. 1+ years of experience in customer service highly desired
  2. Stable work history
  3. Professional appearance
  4. Strong detail orientation and excellent communication/listening skills
  5. Ability to pass all skill assessments including demonstrated experience with Microsoft applications
  6. Ability to pass a drug screen and background check
  7. Bilingual (Spanish/English) skills a plus
  8. Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens
  9. Strong decision making and analytical abilities
  10. Ability to identify customer needs and clearly articulate products and services
  11. Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
  12. Highly developed sense of integrity and commitment to customer satisfaction
  13. Meet all attendance and dependability requirements
  14. Ability to type a minimum of 30 WPM
  15. Be a team player
  • Posted at C3/CustomerContactChannels
  • Posted in Tahlequah, OK
  • Posted on August 10, 2017

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