Westshore area company seeking IMMEDIATECustomer Support Specialist candidate. Strong, stable company looking for a driven and hard working employee to be a part of their growing team .
This position is responsible for receiving and responding to routine calls from plan participants with questions or issues relating to their continuation of benefits, or Reimbursement Account(s). Working within established guidelines, this position is responsible for delivering superior customer service in a fast-paced customer service environment primarily through resolution of inbound calls, outbound calls, and email communications.
Successfully completes training to become proficient in the delivery of the benefits program.
Serves as the first point-of-contact for customers with questions or issues relating to continuation coverage, reimbursement accounts or other employee benefits programs.
Incumbents may receive upwards of 50-80 incoming calls and assist callers by accurately responding to inquiries or issues while maintaining composure and displaying a high level of customer service, empathy and respect.
Logs and records information about customer interactions by inputting information into Company systems and updating information in a timely and accurate manner.
Receives and relays customer feedback, including issues, about their account, system and programs, funneling it to the appropriate departments, divisions or as directed to support efforts for continual process improvement.
Performs a variety of tasks as assigned, which may include special projects or participating in additional/advanced training.
Performs other duties as assigned or apparent.
High School Diploma/GED
TWO years stable and successful Call Center experience
Job hoppers will not be considered!!!
Good communications skills - written and verbal
Type minimum 30 WPM
Ability to deliver patient and kind customer service to irate customers
Must be able to work consistently in December/January as these are the busy months
Bilingual is desirable, but NOT required
Strong knowledge of Windows environment - Microsoft Office Suite experience
8am - 6pm, M-F. $15/hour
TempWise, Inc. is a professional administrative staffing company with 20 years experience in the Tampa Bay area. Our clients include some of the top companies in the area.