Job Title: Bakery Wrapper FLSA: Non-Exempt
Department: Bakery Revision Date: 05/2015
As a Bakery Wrapper, this position will be responsible for counting, wrapping, and labeling product and serves as the final inspector of product before it is displayed. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Accountable and Reports to: Store Director, Assistant Store Director; Managers GM, Perishables, and Store Operations, Assistant Managers, Bakery Manager, Assistant Bakery Manager, Baker, Apprentice Baker
Direct Reports: None
Primary Duties and Responsibilities:
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: (examples include)
escorting them to the products they’re looking for
securing products that are out of reach
loading or unloading heavy items
making note of and passing along customer suggestions or requests
performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking product orders.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Takes customer orders at the bakery counter.
Wraps, weighs, and labels product.
Applies merchandising labels to product.
Stocks cases and rotates product with emphasis in presentation.
Serves as the final inspector of product before it is displayed.
Ensures signage is correct.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Ensures availability of all advertised items and informs the Bakery Manager of out-of-stock product.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
Assists designer by decorating and writing on cakes in designer’s absence.
Assists baker with pulling product from freezer, and dropping cookies, donuts, etc.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.
Education and Experience:
High school or equivalent, Hy-Vee Food Safety program, and six months or less of similar or related work.
Knowledge, Skills, Abilities and Worker Characteristics:
This position is continually exposed to a cool environment and dampness. There is frequent noise, possibility of electrical shock, and exposure to cleaning solvents. This is a fast paced work environment.
Equipment Used to Perform Job:
Wrapping system, knife, label maker, box cutter, and phone
Deals with customers on a daily basis.
Hy-Vee, Inc. is an employee-owned corporation operating 240 retail stores across eight Midwestern states with sales of $9.3 billion annually. Hy-Vee ranks among the top 25 supermarket chains and the top 50 private companies in the United States. Supermarket News, the authoritative voice of the food industry, has honored the company with a Whole Health Enterprise Award for its leadership in providing services and programs that promote a healthy lifestyle.